Warranty and Australian Consumer Law (ACL) Statement

1. Warranty Coverage

At Calibre Connect, we are committed to providing high-quality electrical services, and we stand by our work. We offer a 24-month workmanship warranty on all services from the date of practical completion. This warranty covers the cost of repairs, replacements, or the cost of repairs in the event of an electrical or mechanical failure due to faulty workmanship. The warranty is applicable only to the services we provide and is not applicable to products or materials not supplied or manufactured by Calibre Connect.

This warranty is in addition to any statutory consumer guarantees provided under Australian Consumer Law (ACL). These consumer guarantees cannot be excluded, limited, or modified by this warranty.

2. Limitation of Liability

Our liability under this warranty is strictly limited to the original price paid for the work. This warranty does not extend to any items or products not manufactured by Calibre Connect. For products that we supply, warranty coverage will be subject to the manufacturer’s warranty terms.

3. Exclusions

This warranty does not cover issues arising from:

  • Misuse, neglect, or improper use of electrical services or equipment.
  • Damage caused by power surges, electrical storms, or any form of electrical fluctuation beyond the control of Calibre Connect.
  • Weather damage, including damage due to extreme conditions such as flooding, hail, or storms.
  • Vermin or pest damage.
  • Normal wear and tear of the installed equipment or systems.

4. Claim Process

To initiate a warranty claim, customers must submit their claim in writing within the 24-month warranty period. Claims must be sent via email to info@calibreconnect.com.au or by post to:

Calibre Connect
PO BOX 101
West Pennant Hills, NSW 2125
Phone: (02) 8806 0774

Upon receipt of a claim, we will assess the issue and determine if the claim falls within the scope of this warranty. Please note that customers are responsible for any costs associated with the claim process, including but not limited to:

  • Inspection fees
  • Shipping or transportation costs for returning products for assessment or repair

We will make every reasonable effort to resolve the claim in a timely and efficient manner.

5. Australian Consumer Law Compliance

Under the Australian Consumer Law (ACL), customers are entitled to guarantees that protect their rights. This includes the guarantee of goods and services being of acceptable quality and fit for their intended purpose. These statutory guarantees are separate from the 24-month warranty we offer and cannot be excluded or limited by us.

If you believe there has been a failure to comply with your statutory guarantees under ACL, you have the right to request a remedy, such as a repair, replacement, or refund, depending on the nature of the issue.

We are committed to ensuring customer satisfaction and maintaining the highest standards of workmanship and service. If you have any questions about this warranty or our services, please do not hesitate to contact us.