Privacy Policy

Calibre Connect – ABN 11 621 128 443
https://calibreconnect.com.au

Introduction

At Calibre Connect, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose and protect your information when you visit our website, contact us, or use our electrical services.

By accessing our website or providing personal information to us, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Name
  • Address (mailing or street)
  • Phone number and email address
  • Details of electrical services requested
  • Electricity retailer and NMI (where relevant)
  • Payment information (e.g. credit/debit card details)
  • Business or household information relevant to the service
  • Enquiry details via forms, emails, or calls
  • Responses to surveys, quotes, or promotional activities
  • IP address, browser data, device information, geo-location, and web activity
  • Social media profile information (if interacting through social platforms)
  • Any other personal details provided by you or authorised third parties

How We Collect Your Information

We collect personal information directly from you when you:

  • Complete contact or service request forms on our website
  • Call, email, or message us through social media
  • Request a quote, invoice, or submit feedback
  • Engage us for residential or commercial electrical services
  • Use our website or digital platforms, which may include tracking technologies

We may also collect usage data through tools like Google Analytics, cookies, or other tracking scripts to understand how users interact with our website.

You may disable cookies in your browser settings, but this may impact your experience on our website.

How We Use Your Information

We use your information to:

  • Deliver and manage our electrical services
  • Respond to enquiries, provide quotes, and manage bookings
  • Send updates, job confirmations, and follow-ups
  • Improve our website, services, and user experience
  • Manage internal operations, including record-keeping and invoicing
  • Send marketing and promotional messages (only if you opt in)
  • Meet legal and regulatory obligations
  • Consider job applications where relevant

We may send you service updates, promotional offers, or useful tips via email or SMS. You can opt out anytime using the unsubscribe link or by contacting us directly.

Disclosure of Your Information

We may share your personal information with trusted third parties such as:

  • Licensed electricians and subcontractors
  • CRM, email marketing, or scheduling software providers
  • Cloud hosting and IT support services
  • Payment processors and accounting partners
  • Government or regulatory authorities, where legally required

Some of these providers may be located outside of Australia. Where this occurs, we ensure all third parties are bound by strict privacy and data protection standards.

Data Security

We take all reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. Our systems are secured with encryption, password protection, and access controls, and we use secure cloud-based platforms for storage.

While we use best practices to protect your data, no system is completely secure. We cannot guarantee the absolute security of information shared electronically.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Withdraw consent from marketing communications
  • Lodge a complaint about our handling of your personal data

To make a request or file a complaint, please contact us using the details below. We aim to respond within 30 days.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before interacting with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technologies, or our business practices. The latest version will always be available on our website with the effective date clearly stated.

Contact Us

If you have any questions about this Privacy Policy, or wish to access or update your information, please contact us:

Calibre Connect
 📬PO BOX 101, West Pennant Hills NSW 2125
📞 (02) 8898 0200
📧 info@calibreconnect.com.au
🌐 https://calibreconnect.com.au